Privacy Policy

Tekvwa IT Solutions Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Contact us: Name, email address, phone number, company name, and message content
• Book a consultation: Name, email, phone, company, preferred service, and scheduling preferences
• Use live chat: Name, email, and chat conversation content
• Subscribe to our newsletter: Email address and name

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device information: Browser type, operating system, device type
• Usage data: Pages visited, time spent, referral source
• IP address: For security and analytics purposes
• Cookies: See our Cookie Policy for details

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Schedule and manage consultation appointments
• Send newsletters and marketing communications (with your consent)
• Improve our website and services
• Analyze usage patterns and trends
• Protect against fraud and security threats
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers: Who assist us in operating our website and services (e.g., email providers, hosting services)
• Professional advisors: Lawyers, accountants, and other professionals as needed
• Legal authorities: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

4. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Typical retention periods:

• Contact messages: 2 years
• Consultation records: 3 years
• Chat conversations: 1 year
• Analytics data: 2 years

5. Your Rights (NDPA/NDPR)

Tekvwa IT Solutions Ltd is a Nigerian company, and your personal data is processed in accordance with the Nigeria Data Protection Act, 2023 (NDPA) and the Nigeria Data Protection Regulation (NDPR). Under this framework, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Erasure/Restriction: Request deletion or restricted processing of your data, subject to legal retention requirements
• Data portability: Request your data in a structured, commonly used format
• Objection: Object to processing carried out for direct marketing or on the basis of legitimate interest
• Withdrawal of consent: Withdraw consent for data processing at any time, without affecting processing carried out before withdrawal
• Complaint: Lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng

To exercise these rights, contact us at info@tekvwa.org. We will respond within the timeframes required under the NDPA.

6. Data Security

We implement appropriate security measures including:

• Encryption in transit (HTTPS/TLS)
• Encrypted database storage
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. International Transfers

We are based in Nigeria and primarily process your information here. Where we use service providers located outside Nigeria (for example, cloud hosting or email delivery), we ensure appropriate safeguards are in place for such transfers, consistent with the NDPA's requirements for cross-border data transfer.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for material changes

11. Contact Us